Returns & Refunds Policy

Returning Unopened Products

You can return any unopened products within 15 days of receipt, which will incur a 30% admin charge to restock with our suppliers.

Products That Can’t Be Returned

We are unable to offer refunds or exchanges for any of the following items:

• Custom/Bespoke Made Seating & Furniture unless Faulty. This includes anything you chose in a specific fabric, or measured to your specifications.
• Items that have been opened, built or semi-assembled.

Used Furniture

These items are sold as seen and are non-refundable. In some circumstances, we may offer a credit note or an exchange but an Admin Charge may apply.

Collection of Products

If you cannot return the item yourselves, we can collect the item which will incur our usual delivery/collection charge – see under 'Delivery Area & Charges' page for exact pricing.
Where an exchange is taking place, the same delivery charges apply.

Unless faulty, we may refuse a return or only offer a credit note if the returns criteria are not fully met.

A Few Top Tips

• Measure your space – measure twice, cut once is our motto – to make sure things will fit, work in cm’s or mm’s and check those against our information. If you’re not sure, please ask us and we can help and assist, we do offer a free CAD service to plan your space if needed.

• Take Samples – we can supply fabric and wood samples to take back to your office to check they are the right colours.

• Check your Order – make sure we have specified everything that you need, including colours and finishes – again if you have any questions, we are here to help, so just ask us.